Refund policy

Refunds / Exchanges

Refunds are not offered. Exchanges are accepted only if the package has not been opened and is in the same condition as when it was shipped. The exchange can be honored only if the package is unopened and the product(s) have not been touched or unwrapped. Please make sure you review your order carefully before submitting it. Most important is reviewing the quantity ordered for each product and shipping information, especially the shipping address.

Damages and issues

As this business is managed by a single individual and products are made by hand using quality materials and tested before being promoted and packaged, I can ensure you that your order is accurate. Please check your purchase when it arrives and let it be known right away if anything is broken, damaged, or faulty so it can be looked into and made right.

Exceptions / non-returnable items

Crystal bracelets, crystal necklaces, crystal waistbeads, and crystal anklets are not returnable or exchangeable. Please get in touch if you have questions or concerns about a specific item. If a custom item, such as a waistbead or thigh-connected waistbead, does not fit after being given the correct measurements, a return shipping label purchased by Bead Kollection will be sent to the customer to print out and attach to the package. After the package is shipped out by the customer and received by Bead Kollection, it will be altered and adjusted to the correct measurement(s). Finally, the package will be sent back to the customer with the shipping label purchased by the customer.

After contacting Beadkollection@gmail.com, if your return is accepted, a return shipping label will be sent as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please note that exchanges will need to be sent to the following address, which was given via email.

You can always contact us for any return questions at Beadkollection@gmail.com.